Refund policy

Return & Refund Policy

Last Updated: July 30, 2026

Thank you for shopping with us. We strive to provide high-quality products and an excellent shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

The item is unused, unwashed, and unworn.
All original tags and packaging are intact.
The product is in its original condition.
You have a valid proof of purchase or order number.

2. Non-Returnable Items

The following items are not eligible for return:

Products that have been worn, washed, or damaged after delivery.
Customized or personalized products.
Products purchased during clearance or final sale (unless damaged or defective).
Gift cards.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Your order number
Clear photos of the product
Photos of the packaging

After verification, we will offer a replacement, store credit, or full refund at no additional cost.

4. Return Process

To initiate a return:

Contact our customer support with your order details.
Once your return request is approved, we will provide return instructions.
Pack the product securely and ship it back to the provided address.

Please do not return products without prior approval.

5. Return Shipping

If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost.
For returns due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for the return shipping charges.

6. Refunds

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed within 5–7 business days.
The amount will be credited to your original payment method.
Depending on your bank or payment provider, it may take additional time for the refund to reflect.

Shipping charges (if any) are non-refundable unless the return is due to our mistake.

7. Exchanges

We offer exchanges for:

Wrong size (subject to stock availability)
Defective or damaged products
Incorrect items received

Exchange requests must be made within 7 days of delivery.

8. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if the product meets our return eligibility conditions.